Complaints page
Do you have a complaint?
We deeply regret that your experience was not up to expectations. Your satisfaction is very important to us, and we do our utmost to provide every customer with a positive experience. We therefore take every complaint very seriously. To provide you with the best possible service, we kindly ask you to fill in our complaint form, describing your complaint in as much detail as possible. Our team will address your complaint careful examinations and will contact you as soon as possible to discuss them further. Together, we will strive to find a suitable solution.
Treatment of your complaint
We ask you to describe your complaint or problem as specifically as possible in our complaint form so that we can provide you with the best possible service. Your complaint will be handled according to the steps below.
- Please complete the complaint form below, describing the complaint or problem in as much detail as possible.
- Our team will consider your complaint carefully and investigate.
- Once we have investigated your complaint, we will contact you soon. Together, we will be happy to find an appropriate solution.
Complaint form
Complete the contact form below to submit a complaint.
Your options in the event of an unresolved complaint
If you are not satisfied with the handling of your complaint, you have the option of taking further action through independent bodies.
Mediation
If you choose not to discuss your complaint directly with us, please contact Erisietsmisgaan.nl. This independent body provides support to resolve your dissatisfaction. Erisietsmisgaan.nl meets the requirements of the Care Quality, Complaints and Disputes Act (Wkkgz).
What can Erisietsmisgaan.nl mean for you? They offer mediation in case of dissatisfaction or complaints about the provision of care, caregivers, or the organisation. You can easily submit your complaint via the website Erisietsmisgaan.nl/onvrede-melding.
Disputes committee
If mediation has not resulted in a mutually acceptable solution, you can refer the dispute to the independent dispute resolution committee of Erisietsmisgaan.nl. You have five years from the date of this notification to do so. The disputes committee affiliated to us, recognised by the CIBG under registration number CIBG / EGi 27349.2, will hear your case. The decision of the disputes committee is binding on both parties. For more information on how to file a dispute, please refer to the website of Erisietsmisgaan.nl.
