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Frequently asked questions
Make an appointment
Frequently asked questions

FAQ / Frequently asked questions

Heb je een vraag over Vaccinatiepunt, jouw afspraak of andere zaken? Bekijk dan hier onze veel gestelde vragen! 

What can we help you with?

Your vaccination advice depends on several factors, such as your health, your vaccination history, the areas you will visit, your length of stay and the activities you will do. Therefore, a different advice applies to each person. Our medical specialists will therefore tailor the advice to your wishes and needs. For this, you need to make an appointment so that we can make a personal and accurate advice for you.

As with other medical institutions, such as your GP or medical specialist, at Vaccination Point you pay consultation fees per person. Vaccination Point charges consultation fees per person, per appointment. Consultation costs include reviewing your records, writing the vaccination advice, administering the vaccinations and travel advice for your destination. Administration fees, accommodation costs and other necessary expenses are also included in the consultation fee. Keep in mind that any malaria medication or purchase of a vaccination booklet will also incur costs. See our tariff list the overview of all tariffs.

Our traveller's nurse always has to review your file, which takes time that we have to charge. In addition, vaccinations are administered, you receive travel advice, and there is administration and accommodation that incur costs. These costs are included in the consultation fee.

General travel advice is not always relevant for every traveller, as every person and every trip is different. Therefore, your file is always assessed first and the vaccination advice is always prescribed by our specialised doctors. Issues such as your health and your travel activity are taken into account. You can then decide whether you agree to the recommended vaccinations.

Yes, during the consultation, the agreed vaccines are administered. Some vaccinations form a series and require multiple doses, for which you need to come back later. In that case, we will schedule a follow-up appointment for you.

Would you like an appointment edit? Then you should do this by phone. Together we will look for a new date and time. You can reach us at 0900-8222462.

Would you like an appointment cancel? Then you should inform us by e-mail at least 24 hours before your appointment. If you fail to do so, a consultation fee will be charged. You can reach us at [email protected].

 

Also, if you want to cancel your appointment during the weekend, please email us. We will check the information email during the weekend. If you want to change your appointment during the weekend, it is best to notify us by e-mail. We will contact you as soon as possible on Monday.
  • Read all frequently asked questions below.

General

At Vaccinatiepunt, you arrange your travel vaccinations and advice completely online, in a way that suits you. First you simply schedule an appointment at a location and time that suits you. Beforehand, you digitally fill in your itinerary and medical information so that our medical specialists know exactly what trip you are making and what your health situation is.

 

On this basis, you will receive a personal vaccination advice, fully tailored to your wishes and needs. You choose which vaccinations you want to receive and agree to them digitally. So you know exactly what to expect and have full control over your vaccinations.

 

During your consultation with us on-site, you will then receive your chosen vaccinations. Our specialists will ensure this is done safely, quickly and comfortably, so you can travel well prepared.

Your vaccination advice depends on several factors, such as your health, your vaccination history, the areas you will visit, your length of stay and the activities you will do. Therefore, a different advice applies to each person. Our medical specialists will therefore tailor the advice to your wishes and needs. For this, you need to make an appointment so that we can make a personal and accurate advice for you.

Besides any vaccinations, it is important to make the following arrangements before your trip:

  1. Travel insurance
    Get good travel insurance that covers medical expenses, theft, cancellations and other contingencies. Check that the cover matches your destination and planned activities (such as winter sports or diving).

  2. Visa
    Check whether you need a visa for your destination. This may depend on the length of your stay and the purpose of your trip. Apply for the visa easily and quickly via visa365.co.uk.

  3. Valid travel documents
    Make sure your passport or identity card has sufficient validity left. Some countries require a validity of at least six months after arrival. If necessary, take copies with you too, either digital or on paper.

  4. Accommodation and transport on site
    If possible, book your accommodation and transport (such as a rental car or domestic flight) in advance. This will avoid stress and unexpected costs during your trip.

Appointments

You can easily make an appointment via our homepage. After entering your contact details, your appointment will be in our system. However, please note that we also need to know your additional details at least 36 hours before your appointment, so that we can make an accurate vaccination recommendation and all vaccines are in stock at the time of your appointment.

General travel advice is not always relevant for every traveller, as every person and every trip is different. Therefore, your file is always assessed first and the vaccination advice is always prescribed by our specialised doctors. Issues such as your health and your travel activity are taken into account. Then you can decide whether you agree with the recommended vaccinations.

Some vaccinations require multiple doses at intervals of several weeks or months, so it is advisable to start arranging your vaccinations as early as possible. This will also give your immune system time to build up adequate protection. The timing depends on the nature and duration of your trip. As a guideline: for simple trips, make an appointment for the first consultation 4 - 8 weeks before departure, and for long-term or high-risk trips over six months in advance. Note: With the dengue vaccine, there is an exception to this. This is because it must be given at three-month intervals.

Yes, you certainly can. However, please note that you are coming to Vaccination Point for the first time, so select 'First Appointment'. This is because our nurse has to review your file again.

If no dates are available at your chosen Vaccination Point location, it may be that the location has just opened and the dates will be made available soon. In this case, you can check other nearest locations.

Would you like an appointment edit? Then you should do this by phone. Together we will look for a new date and time. You can reach us at 0900-8222462.

Would you like an appointment cancel? Then you should inform us by e-mail at least 24 hours before your appointment. If you fail to do so, a consultation fee will be charged. You can reach us at [email protected].

Also, if you want to cancel your appointment during the weekend, please email us. We will check the information email during the weekend. If you want to change your appointment during the weekend, it is best to notify us via e-mail. We will contact you as soon as possible on Monday.

This is of course annoying. If you were not present at your chosen Vaccination Point during your appointment, we are unfortunately forced to charge a consultation fee. You can schedule a new appointment via our homepage.

Please contact our customer service team to do so. Would you like to add people to the appointment? Then we will check together whether there is room for additional people during your appointment. If not, we will look together for a new date where you can go together.

We ask for your BSN number and date of birth for two reasons:

  1. Reimbursement through health insurance
    With your BSN and date of birth, we can - depending on your health insurance - submit the invoice directly to your health insurer.

  2. Ordering medication
    Our pharmacy partner needs this data to order medication for you.

Sharing your BSN is not obliged.
If you choose not to share your BSN, you will always receive the invoice yourself by e-mail with an iDEAL payment link (or you can pay by debit card on location, if possible).

In that case, tablets can only be prescribed through a recipe at an additional cost. You can then collect this recipe from your own pharmacy.

If you do not have a BSN number, we will be able to invoice do not send it directly to your health insurer.

You will therefore receive the invoice always by e-mail, including an iDEAL payment link (or you can pay by debit card on site, if possible).

Any medication in that case can only be prescribed through a recipe at an additional cost, which you can collect from your own pharmacy.

The consultation

During the appointment, you will receive the vaccinations you have agreed to in advance. If you have brought a vaccination booklet with you or bought one on location, the correct stamps will be put in it. After this, your appointment is ready and you will receive the invoice by e-mail or it will be sent directly to your insurer.

Yes, you decide which vaccinations from the advice you agree with. You do this before the appointment, so all you have to do at the consultation is receive your vaccinations. 

Yes, during the consultation you will be administered the vaccinations you have agreed to in advance. Some vaccinations form a series and require several doses, for which you need to come back later. In that case, we will schedule a follow-up appointment for you.

Always bring valid proof of identity to your appointment so that we can check your citizen service number (BSN). Are you on medication? We need to know this before your appointment, please inform us in good time. Don't forget to bring your vaccination booklet too, so we can put the correct stamps in it!

No, minors should always come to the consultation together with a parent/guardian.

A repeat consultation is scheduled for 5 minutes per person.

In a normal consultation, 15 minutes are scheduled for the first person, and an additional 5 minutes are scheduled for each additional person.

In a long trip consultation, 25 minutes are scheduled for the first person, and an additional 5 minutes are scheduled for each additional person.

Almost all vaccinations can be given at the same time. With live attenuated vaccines, however, it is not recommended to take them at the same time, as this can significantly reduce the duration of protection of a vaccine. It is then recommended to leave at least four weeks between the two vaccines so that both maintain their full protection duration.

Malaria

Of course, you can also come to us for malaria medication. Make a regular vaccination appointment and indicate in the comments that you are interested in malaria medication. Don't want/need to be vaccinated and only need malaria medication? Then you do not need to come to the location and we will send the medication to your home address or arrange for you to collect it from your pharmacy.

In our country overview, we indicate for each country whether malaria is present in that country. However, the risks can vary enormously per area. We discuss together what the risks are for you and write the necessary prescription for this.

Malaria tablets are also available for children. To prescribe the right dosage, we need your child's weight.

While there is a vaccine against malaria, it is only administered to the African population. This vaccine offers only 30% protection, which does not provide sufficient guarantee against infection and therefore makes it unsuitable as a traveller's vaccination. At Vaccination Point, we strive for optimal traveller protection and therefore only work with malaria medications. These offer 100% protection. 

Vaccination and health

Whether you can be vaccinated while pregnant depends on the type of vaccination you need. For example, a vaccination against dengue should not be administered during pregnancy. A trip to a (sub)tropical country always carries an increased medical risk. Consider whether this trip is necessary or whether you might want to postpone it. Our medical specialists will discuss this with you.

Want to get pregnant in the near future? Vaccination is not a reason not to get pregnant. However, we may advise you to delay pregnancy when travelling to a malaria area.

Our nurses will inform you about pregnancy in a malaria area. After this, you can judge for yourself whether you want to travel to a malaria area. Not all malaria tablets can be used during pregnancy. If malaria tablets are advised, the nurse will write the prescription for them.

Throughout pregnancy, DEET can be used up to a maximum of 30%. As a precaution, it is advised to limit the use of DEET in the first three months, for example by wearing covering clothes as much as possible and washing off DEET as soon as you return to a mosquito-free area.

Children who are going to travel often receive the same vaccinations as adults. However, the dosage and vaccination schedule may be different. Some vaccines have a minimum age at which the vaccine may be administered. Our medical specialists will discuss this with you.

Sometimes some stiffness or mild muscle pain may occur at the injection site. Slight flu-like symptoms may also occur for one or two days. Fortunately, most people do not experience any complaints after the vaccination. You do not need to take any other special precautions; you can work and/or play sports as usual, including swimming.

Yes, DEET can also be used in children. Out of caution, it is recommended to use concentrations lower than 30% in children under two years of age. Children should not smear themselves and keep hands free (because of mouth or eye contact). Because the concentration is lower, you will have to apply more often.

Costs and fees

Fees at Vaccination Point include vaccine fees, consultation fees and any extras such as vaccination booklets, prescriptions and blood tests.

For all rates, please refer to the rates page.

As with other medical institutions, such as your GP or medical specialist, you pay consultation fees per person at Vaccination Point. Vaccinatiepunt charges consultation fees per person, per appointment. Consultation costs include assessing your details, writing the vaccination advice, administering the vaccinations and travel advice for your destination. Administration costs, accommodation costs and other necessary expenses are also included in the consultation fee. Keep in mind that any malaria medication or purchase of a vaccination booklet will also incur costs. See our tariff list the overview of all tariffs.

After your visit, you can pay by pin at some locations, otherwise we will send you an invoice by e-mail, which you can pay after your appointment and, if necessary, claim from your insurer. If you have supplementary insurance with one of our partners, we will send your invoice directly to your insurance company. In this case, you do not have to do anything. Cash is not accepted.

Vaccination Point is an LCR-registered vaccination company. As a result, we have contracts with many insurers. Your vaccinations may therefore be reimbursed, but ultimately the insurer always decides. Although our reimbursement overview gives an indication, it is not leading. Always consult your insurer.

Our traveller's nurse always has to review your file, which takes time that we have to charge. In addition, vaccinations are administered, you receive travel advice and there is administration and accommodation which incur costs. These costs are included in the consultation fee.

Yes, all visitors, including children, pay consultation fees. Our traveller nurses must assess and administer the advice and vaccinations on an individual basis.

The vaccination booklet

The vaccination booklet is an internationally recognised proof of vaccination and your record of all vaccinations you have had. This booklet is a requirement when travelling to a country with mandatory vaccinations.

Do you have a vaccination booklet at home? Then bring it with you to the appointment for stamping the vaccinations. Don't have a vaccination booklet yet? No problem! At all our Vaccination Point locations, you can purchase a new booklet. Please let us know when leaving your details in the comments or indicate this during your consultation.

If you are interested in a new vaccination booklet, please let us know when leaving your details in the comments (when making an appointment). You can then purchase these during your consultation. View here The current rate of a vaccination booklet.

You can also come by for a vaccination appointment if you have lost your vaccination booklet. You can buy a new vaccination booklet from us. If you have previously visited Vaccinatiepunt, we can retrieve your vaccination details from the system and process them in your new booklet. Unfortunately, we are not allowed to stamp vaccines given by third parties.

This is not a problem. However, in this case we do want to know whether you have been vaccinated according to the National Vaccination Programme. From this, our medical specialists can often find out which vaccinations you already had as a child.

About Vaccination Point

For our terms and conditions, please refer to this link.

Vaccination Point has been a household name in the traveller vaccination industry for more than 20 years. We work only with qualified doctors and nurses. Our staff receive regular refresher training, are registered with BIG and LCR, and have a VOG certificate. In addition, Vaccination Point is ISO 9001-2015 certified by DNV.

Vaccination for travel is generally safe and highly recommended by health authorities worldwide. Travel vaccinations are designed to protect travellers against diseases that are common in certain parts of the world. These vaccines are extensively tested for safety and effectiveness before they are approved for use.

For specific advice related to your health, please consult our medical specialists. They will personally advise you on vaccination and will be happy to help you make an informed decision based on your personal situation and travel destination.

Contact us at [email protected], this is the most effective way to reach us as we have more staff available via email than by phone. Our opening hours are weekdays (Mon-Fri) from 9am-6pm. For urgent enquiries, please call 0900-8222462.

At Vaccination Point, we value your satisfaction and strive to provide you with the best possible service. For complaints, please refer to our complaints page. You can fill in the contact form here. Once your complaint has been submitted, our team will carefully investigate it and contact you as soon as possible. Together, we will look for an appropriate solution.
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